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Privacy Policy | Ipsen Global Medical Information (GMI)

Privacy Notice

Ipsen Pharma SAS and your local Ipsen entity (together “Ipsen”), with its headquarters based 65, quai Georges Gorse – 92100 Boulogne-Billancourt inform you that they operate a database including, in particular, the personal information you provide when reporting adverse events to Ipsen, in accordance with the applicable health legislation regarding pharmacovigilance, as well as medical information you request from Ipsen, in relation to the products they commercialize.  Ipsen Pharma SAS and your local Ipsen entity will be the data controllers with respect to their respective processing of such personal information.

Information collected

The personal information collected through the Global Medical Information website only relates to the data that is indispensable for appreciation of the medical inquiry, adverse event or product complaint.

The data we collect and store about you in the database may include the following:

  • Title
  • First and last name
  • Personal contact information (email address, phone number)
  • Professional contact information (company, email address, phone number, city)

Purpose of storing information

Your data will be used by Ipsen for its legitimate interests to manage the cases of adverse events presumably related to Ipsen or its affiliates’ products and/or to respond to your inquiries in relation to such products. We store this information so that Ipsen complies with the legal obligation and the legitimate interests of Ipsen of managing compliance and requests.


To prevent unauthorised access, maintain data accuracy, and ensure the correct use of information, Ipsen and its third party service providers have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect.

Data recipients

Information related to you will only be accessed by authorized employees at Ipsen.

Only those employees with a relevant and tangible need to see your information will have access to it i.e. this is not an “open” database accessible by everyone in the Ipsen organization.  All employees wishing to use the system must have a valid reason to do so.

Information related to you may also be made available to key third parties who work with Ipsen so as to help them manage the data centralization and hosting.

Data transfers

If you are located inside the European Union, please note that your personal information can be transferred outside of the European Union for hosting purposes.  Such transfer is conducted in compliance with applicable laws.  Ipsen has either signed contract clauses issued by the European Commission with its service providers located outside the European Union and/or verified the service providers’ Privacy Shield certification.

Your rights regarding your information

You may have the following rights regarding your information depending on the circumstances and applicable legislation:

Right What does this mean?
1.       The right of access You have the right to obtain access to the information processed by Ipsen.


2.       The right to rectification You are entitled to have your information corrected if it is inaccurate or incomplete.


3.       The right to erasure This is also known as ‘the right to be forgotten’ and, in simple terms, enables you to request the deletion or removal of your information where there is no compelling reason for Ipsen to keep using it. This is not a general right to erasure; there are exceptions.


4.       The right to restrict processing You have rights to ‘block’ or suppress further use of your information in certain circumstances. When processing is restricted, Ipsen can still store your information, but may not use it further.


5.       The right to data portability You have rights to obtain and reuse your personal data in a structured, commonly used and machine-readable format in certain circumstances.


6.       The right to object You have the right to object to certain types of processing, in certain circumstances.


For more information on your rights, if you would like to exercise any of these rights, or if you are unhappy with how your information has been handled, please send us an email at the email address found at the end of this document.

If you are not satisfied with the response to your complaint or believe the processing of your information does not comply with data protection law, you can make a complaint to the relevant data supervisory authority.

Term of retention

It is the policy at IPSEN not to keep your personal information for longer than necessary to fulfil the purpose for which it was collected.

Your information will be retained for no longer than 10 years unless there is any legal or regulatory provision requiring otherwise.

Your right to complain

If you are dissatisfied with Ipsen’s use of your personal data or Ipsen’s response to any exercise of your rights, you have the right to complain to your local data protection authority.

How to contact us

If you have any questions or comments about this Privacy Notice, please feel free to email us at